Referrer Widget not working

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    timhall65
    Asked on March 18, 2016 at 11:27 AM

    I am having a problem with the Referrer Widget. 

    Recently we were having issues with our Jotform properly reporting correct information to Google Analytics.

    Specifically, Google Analytics reported that our customers would loose their current browser session once a Jotform was submitted.

    Essentially it meant that our customer would click on our Google ad coming to our website... they would fill out our Jotform (order form) and then we would loose tracking for orders because the data showed they left our website to go to Jotforms website. They would then return to the confirmation page on our website.

    So Google Analytics shows they were coming in from submit.jotform rather than from our advertisement and then through our website.

    We solved the Analytics problem by switching from "I-Frame Jotform" to "Embeded Jotform" and this fixed the problem... however as soon as we did this the REFERRER WIDGET no longer works.

    I have setup 4 test pages with our Jotform and only the I-FRAME page shows correct Referrer URL info. All the others do not display the Referrer URL. Unfortunately only the EMBED page reports correct information to Google Analytics. 

     

    https://www.realty-cards.com/test-iframe.html   (Referrer widget works / Google Analytics not working)

     

    https://www.realty-cards.com/test-embed.html  (Referrer not working / Google Analytics works)

    https://www.realty-cards.com/test-lightbox.html  (Referrer not working / Google Analytics works)

    https://www.realty-cards.com/test-source.html  (Referrer not working / Google Analytics works)

     

    I need the Referrer widget to work on Embeded Jotform

     

    Thank you.

  • Profile Image
    Jan
    Answered on March 18, 2016 at 12:50 PM

    This is a duplicate thread. Please refer to this URL: https://www.jotform.com/answers/797665

    Thank you.