Forms not updating

  • Profile Image
    bsheppard
    Asked on February 27, 2012 at 11:35 AM

    Hi,

    I am having some bother with a form that doesn'r appear to be updating after changing some fields. It is currently showing an upload field and a name field at the very bottm of the form after the submit button. However when I edit my form on Jotform they are no longer there.

    I have not embeded the full source code. If you have any ideas then I'd be greatful.

     

    Thanks

  • Profile Image
    AtacanC
    Answered on February 27, 2012 at 04:36 PM

    Can you please share the url of your website and the form-id with us? So we can take a look at it.

    Thanks in advance.

  • Profile Image
    bsheppard
    Answered on February 28, 2012 at 04:08 AM

    Hi , the form ID is http://form.jotformeu.com/form/20572801816350

    Unfortunately I can't send you a link to the website is it is on an internal development server and has yet to be put live.

     

    Thanks.

  • Profile Image
    abajan
    Answered on February 28, 2012 at 04:28 AM

    In my browser, identical forms are displayed at the following URLs:

    http://form.jotformeu.com/form/20572801816350
    and
    http://www.jotformeu.com/form/20572801816350

    The submit button is the last element on the form, as per this screenshot.

    Have you tried clearing your browser's cache or using a different browser?

  • Profile Image
    bsheppard
    Answered on February 28, 2012 at 05:02 AM

    Yeah I've tried clearing my browser cache and tried it in Safari and Firefox but I keep getting "click to edit" and "full name" at the very bottom. However what you are getting is correct.

     

  • Profile Image
    abajan
    Answered on February 28, 2012 at 10:19 AM

    Okay. I need to be sure about something.

    Are you seeing the updated version of the form at http://www.jotformeu.com/form/20572801816350 or is it just http://form.jotformeu.com/form/20572801816350 at which you are noticing the problem?