What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form will not submit

    Asked by MARTIEPHOTOGRAPHY on March 18, 2016 at 12:16 PM

    Hello I have embedded my form onto my website but once people fill it out it will not submit. Can you please tell me what I am doing wrong?

    Page URL:
    http://www.jessicamartiephotography.com/uncategorized/2016-mommy-rep/?<br/>preview_id=2579&amp;preview_nonce=040ec84ffc&amp;preview=true

    form will not submit fill submit embedded form embed form wordpress website
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    JotForm Support

    Answered by Mike_G on March 18, 2016 at 01:15 PM

    I clicked that link you have provided in your post, but it seems to be the link to your Wordpress preview. 

    Have you tried submitting the form on your end and see if you will not be able to submit it also? 

    You mentioned that you embedded your form to your website, which embed code did you use?

    Can you provide us the link to your website where your form is embedded, please? 

    We will wait for your response. Thank you.

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    Answered by MARTIEPHOTOGRAPHY on March 18, 2016 at 01:26 PM

    Sorry for loading the wrong link. Here is the correct one http://www.jessicamartiephotography.com/uncategorized/2016-mommy-rep/

     

    I have tried submitting it on my end but it does not work. I also used a couple different of the embed codes to see if it made a difference and it did not.

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    JotForm Support

    Answered by Mike_G on March 18, 2016 at 02:16 PM

    I have checked the website and found out how your form is embedded. I believe what's causing the issue is how it is embedded (custom iframe).

     

    I made a test submission on your form's stand-alone state(not embedded) and it was successful. I would suggest you try to embed your form using the iframe code provided by Jotform. Getting-the-Form-iFrame-Code

    Please let us know if it worked. Thank you.

  • Profile Image

    Answered by MARTIEPHOTOGRAPHY on March 18, 2016 at 03:08 PM

    Thank you Mike. The iFrame code just pastes as text only and does not load as a form. Any other options?

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    JotForm Support

    Answered by BJoanna on March 18, 2016 at 03:48 PM

    I have inspected your webpage and I only found link to your form. 

    Inside of this guide find out how to Embed Form to Wordpress.com:

    http://www.jotform.com/help/299-How-to-Embed-Form-to-Wordpress-com 

    And inside of this guide you can find how to add form to Wordpress.org version:

    http://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-version 

    You can also check this guide: http://www.jotform.com/help/324-A-Guide-To-Forms-For-WordPress-JotForm-Users 

    Hope this will help. Let us know if you need further assistance.