Desbloquear estos correos de su plataforma

Hola,

Creo que estos dos correos:

linadelgado@colwagen.com.co 

melodymarulanda@colwagen.com.co 

Están bloqueados para no recibir los registros de los formularios que creamos.

Espero nos puedan ayudar por favor.

Gracias.

I have checked and both email addresses you provided are in bounce list. Our system gave following result:

linadelgado@colwagen.com.co is IN the bounce list 

Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

melodymarulanda@colwagen.com.co is IN the bounce list 

Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

I have now removed them from our bounce list and it should be working fine now.

Considering that  Amazon rejected emails sent to your email addresses I have removed them from Amazon Suppression List as well.

You can follow this guide on how to check and remove the email from bounce list.

And this guide How to setup email alerts to prevent email bouncing related issues.

You should also Whitelist JotMails IP Addresses.

Please test your form and check if you are receiving submissions now. 

Feel free to contact us if you need any further assistance.