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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Desbloquear estos correos de su plataforma

    Asked by acemar on March 18, 2016 at 12:18 PM

    Hola,

     

    Creo que estos dos correos:

    linadelgado@colwagen.com.co 

    melodymarulanda@colwagen.com.co 

     

    Están bloqueados para no recibir los registros de los formularios que creamos.

    Espero nos puedan ayudar por favor.

     

    Gracias.

     

     

    href mailto formularios a
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    JotForm Support

    Answered by BJoanna on March 18, 2016 at 01:23 PM

    I have checked and both email addresses you provided are in bounce list. Our system gave following result:

    linadelgado@colwagen.com.co is IN the bounce list 

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    melodymarulanda@colwagen.com.co is IN the bounce list 

     

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    I have now removed them from our bounce list and it should be working fine now.

    Considering that  Amazon rejected emails sent to your email addresses I have removed them from Amazon Suppression List as well.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    You should also Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.