What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Looking for a confirmation if upgrade went through

    Asked by Mary Knellinger  on March 18, 2016 at 01:50 PM

    I was trying to upgrade to the next plan but the screen just sat loading for 5 hours and nothing happened. Want to make sure my upgrade went through.

     

    Thanks!

    next upgrade billing
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    Answered by Ben on March 18, 2016 at 02:51 PM

    The upgrade did not go through Mary.

    The reason why this happened is because you were not logged into your account. Please do log into your progressivedentalmar account first. Once you do you should upgrade to a higher plan.

    Since you are currently on Economy, it means that you should upgrade to Gold plan.

    Once you log into your account you can upgrade by going to our pricing page: https://www.jotform.com/pricing

    Do of course let us know if you have any questions or issues as you do and we would be happy to assist with the same.