- jasonj792Asked on March 18, 2016 at 02:33 PM
I sent 3 test emails from my Contact Us form located here http://allamericanglass.com/contact-us/
I made some changes to our DNS records with the help of Google support team. We added DKIM records and DMARC. I'm able to whitelist IP addresses as permitted senders within the google admin account.
Do I need to white list yours? Or is there another way of handling this?
Jason JacksonPage URL:
- JotForm SupportKiranAnswered on March 18, 2016 at 03:15 PM
As I check the email history log of your account, I see that the Test notification email was sent successfully to your JotForm.
However, the test submission data was failed due to the Sender email was not selected or left empty.
Please click on the Emails icon to access the Email setup wizard and then set the Sender Email from Advanced settings.
Save your JotForm and test the form submission to see if you are receiving the notification. Also, please refer to the guide below that can help you with troubleshoot certain email delivery issues.
Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further.
- jasonj792Answered on March 18, 2016 at 03:28 PM
Originally I sent a test using an email address at my domain then I changed it to noreply for another test. Both failed.
I've also added the JotForm IP addresses to my whitelist, still nothing..
I added the following.
- JotForm SupportMikeAnswered on March 18, 2016 at 04:38 PM
It looks like that your email address is ending up in our bounce list.
I have removed it, but after a short period of time it was added back to the list.
If you still would like to use a custom sender option, please try to add our IPs to the Inbound mail gateway at Google App to see if that makes any differences with the 'Unauthenticated' emails.
The list of the JotForm IPs has been updated.
If you need any further assistance on this, please let us know.
- jasonj792Answered on March 21, 2016 at 10:14 AM
Still having problems with this. My emails are also being added to the bounce list....History shows the email was sent, but Im not receiving anything....
Just received a test from email@example.com
- JotForm SupportKiranAnswered on March 21, 2016 at 10:32 AM
I've checked your email address and see that it is not listed in the bounce list now. I see that you have added the sender email address as SMTP address. Could you try changing the SMTP settings as shown below:
Also, please try changing the sender email to firstname.lastname@example.org and see if you are receiving notifications. Let us know if the issue still persists. We will be happy to help.
- jasonj792Answered on March 21, 2016 at 10:47 AM
Still Nothing. But I did receive a test from you earlier... Im having to remove my email address from bounce list everytime i send a test.
- KadeJMAnswered on March 21, 2016 at 11:12 AM
I see you've switched the notification over to email@example.com.
How long ago was the last time you removed it from the bouncelist since this seems to be happening every time?
I checked this further on my end but both are showing as not in our bouncelist.
What happens if you change it over to firstname.lastname@example.org?
Can try that one to test and see if this makes any sort of difference on your end? It uses a different jotform mail server to send from which might work possibly.
We'll continue to monitor this problem to do our best to help you resolve it.