What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Apps: Bounce list due to unauthenticated emails

    Asked by jasonj792 on March 18, 2016 at 02:33 PM

    Hello,

     

    I sent 3 test emails from my Contact Us form located here http://allamericanglass.com/contact-us/

     

    I made some changes to our DNS records with the help of Google support team. We added DKIM records and DMARC. I'm able to whitelist IP addresses as permitted senders within the google admin account.

     

    Do I need to white list yours? Or is there another way of handling this?

     

    Thanks

     

    Jason Jackson

     

     

    Page URL:
    http://allamericanglass.com/contact-us/

    google apps bounce list dmarc
  • Profile Image
    JotForm Support

    Answered by Kiran on March 18, 2016 at 03:15 PM

    As I check the email history log of your account, I see that the Test notification email was sent successfully to your JotForm.

    However, the test submission data was failed due to the Sender email was not selected or left empty.

    Please click on the Emails icon to access the Email setup wizard and then set the Sender Email from Advanced settings.

    Save your JotForm and test the form submission to see if you are receiving the notification. Also, please refer to the guide below that can help you with troubleshoot certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further. 

  • Profile Image

    Answered by jasonj792 on March 18, 2016 at 03:28 PM

    Originally I sent a test using an email address at my domain then I changed it to noreply for another test. Both failed.

     

    I've also added the JotForm IP addresses to my whitelist, still nothing..

    I added the following.

    23.29.118.186

    23.227.164.106

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    23.29.113.206

    23.29.123.157

  • Profile Image
    JotForm Support

    Answered by Mike on March 18, 2016 at 04:38 PM

    It looks like that your email address is ending up in our bounce list.

    I have removed it, but after a short period of time it was added back to the list.

    How to Remove Your Email Address from Bounce List

    If you still would like to use a custom sender option, please try to add our IPs to the Inbound mail gateway at Google App to see if that makes any differences with the 'Unauthenticated' emails.

    The list of the JotForm IPs has been updated.

    23.29.118.186
    23.227.164.106
    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56
    52.58.17.107
    52.28.244.1
    209.126.123.105
    209.126.123.106
    209.126.119.154
    23.29.113.206
    23.29.123.157
    23.227.181.0/24

    If you need any further assistance on this, please let us know.

  • Profile Image

    Answered by jasonj792 on March 21, 2016 at 10:14 AM

    Still having problems with this. My emails are also being added to the bounce list....History shows the email was sent, but Im not receiving anything....

     

    Just received a test from jotformk****@gmail.com

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    JotForm Support

    Answered by Kiran on March 21, 2016 at 10:32 AM

    I've checked your email address and see that it is not listed in the bounce list now. I see that you have added the sender email address as SMTP address. Could you try changing the SMTP settings as shown below:

    Also, please try changing the sender email to noreply@jotform.com and see if you are receiving notifications. Let us know if the issue still persists. We will be happy to help.

  • Profile Image

    Answered by jasonj792 on March 21, 2016 at 10:47 AM

    Still Nothing. But I did receive a test from you earlier... Im having to remove my email address from bounce list everytime i send a test.

  • Profile Image
    JotForm Support

    Answered by KadeJM on March 21, 2016 at 11:12 AM

    I see you've switched the notification over to noreply@jotform.com.

    How long ago was the last time you removed it from the bouncelist since this seems to be happening every time?

    I checked this further on my end but both are showing as not in our bouncelist.

    What happens if you change it over to noreply@formresponse.com?

    Can try that one to test and see if this makes any sort of difference on your end? It uses a different jotform mail server to send from which might work possibly.

    We'll continue to monitor this problem to do our best to help you resolve it.