Google Apps: Bounce list due to unauthenticated emails

Hello,

I sent 3 test emails from my Contact Us form located here http://allamericanglass.com/contact-us/

I made some changes to our DNS records with the help of Google support team. We added DKIM records and DMARC. I'm able to whitelist IP addresses as permitted senders within the google admin account.

Do I need to white list yours? Or is there another way of handling this?

Thanks

Jason Jackson

As I check the email history log of your account, I see that the Test notification email was sent successfully to your JotForm.

However, the test submission data was failed due to the Sender email was not selected or left empty.

Please click on the Emails icon to access the Email setup wizard and then set the Sender Email from Advanced settings.

Save your JotForm and test the form submission to see if you are receiving the notification. Also, please refer to the guide below that can help you with troubleshoot certain email delivery issues.

http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further. 

Originally I sent a test using an email address at my domain then I changed it to noreply for another test. Both failed.

I've also added the JotForm IP addresses to my whitelist, still nothing..

I added the following.

23.29.118.186

23.227.164.106

188.138.116.138

107.20.173.204

174.34.57.218

174.34.57.216

174.34.57.214

174.34.57.219

208.117.50.251

85.25.117.56

23.29.113.206

23.29.123.157

It looks like that your email address is ending up in our bounce list.

I have removed it, but after a short period of time it was added back to the list.

How to Remove Your Email Address from Bounce List

If you still would like to use a custom sender option, please try to add our IPs to the Inbound mail gateway at Google App to see if that makes any differences with the 'Unauthenticated' emails.

The list of the JotForm IPs has been updated.

23.29.118.186
23.227.164.106
188.138.116.138
107.20.173.204
174.34.57.218
174.34.57.216
174.34.57.214
174.34.57.219
208.117.50.251
85.25.117.56
52.58.17.107
52.28.244.1
209.126.123.105
209.126.123.106
209.126.119.154
23.29.113.206
23.29.123.157
23.227.181.0/24

If you need any further assistance on this, please let us know.

Still having problems with this. My emails are also being added to the bounce list....History shows the email was sent, but Im not receiving anything....

Just received a test from jotformk****@gmail.com

I've checked your email address and see that it is not listed in the bounce list now. I see that you have added the sender email address as SMTP address. Could you try changing the SMTP settings as shown below:

Also, please try changing the sender email to noreply@jotform.com and see if you are receiving notifications. Let us know if the issue still persists. We will be happy to help.

Still Nothing. But I did receive a test from you earlier... Im having to remove my email address from bounce list everytime i send a test.

I see you've switched the notification over to noreply@jotform.com.

How long ago was the last time you removed it from the bouncelist since this seems to be happening every time?

I checked this further on my end but both are showing as not in our bouncelist.

What happens if you change it over to noreply@formresponse.com?

Can try that one to test and see if this makes any sort of difference on your end? It uses a different jotform mail server to send from which might work possibly.

We'll continue to monitor this problem to do our best to help you resolve it.