Failed to send an email

  • Profile Image
    elsegnor3_1245Hdgh45533725
    Asked on March 18, 2016 at 04:50 PM

    Good night, have created a form that sends an email to 2 directions (info@gruposurevents.es and secretaria@congresodelamedicina2016.com), the first tells us arrive without problem but the second never gets that email, we have found that from hotmail , gmail, etc .... if we receive mail in that account.

    We have also put a gmail account and come from the form, you can comprobrar from your mail server DNS records for that domain (congresodelamedicina2016.com) especially MX records type.

    Below configuracióin Pogno the DNS should be:

    MX 10 mfiltro.iwan21.net
    MX 20 mfiltro2.iwan21.net
    MX 30 correo.congresodelamedicina2016.com

    A greeting.

  • Profile Image
    Huberson
    Answered on March 18, 2016 at 05:15 PM

    Hi,

    The second email address 'secretaria@congresodelamedicina2016.com' was in bounce list and has been removed. Should be able to receive email now.

    To avoid similar issue in the future consider the following guides:

    How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    How-to-remove-your-email-address-from-bounce-list

     

    Contact us any time if you need our help.