What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long does it take for a paypal payment to go through?

    Asked by gerritdhi on March 18, 2016 at 06:41 PM

    My Paypal subscription was suddenly cancelled (I didn't cancel it)

    Now I quickly upgraded again and the payment was taken from paypal.

    Jotform still doesn't acknowledge my payment. what is going on?

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    JotForm Support

    Answered by david on March 18, 2016 at 06:54 PM

    I checked your account and it looks like you have upgrade via PayPal for a monthly subscription and via credit card for a yearly Bronze subscription.  Let us know which subscription you would like to retain and we will be happy to cancel and refund the other.

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    Answered by gerritdhi on March 20, 2016 at 08:30 PM

    Thanks David,

    I would like to cancel the credit card payment and have that refunded.




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    JotForm Support

    Answered by Chriistian on March 20, 2016 at 10:09 PM

    I have now cancelled and refunded the credit card payment. Please wait 7 working days for the refund to reflect on your account. You are currently subscribed to Bronze Monthly. If you need further assistance, do let us know.