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gerritdhiAsked on March 18, 2016 at 6:41 PM
My Paypal subscription was suddenly cancelled (I didn't cancel it)
Now I quickly upgraded again and the payment was taken from paypal.
Jotform still doesn't acknowledge my payment. what is going on?
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David JotForm SupportReplied on March 18, 2016 at 6:54 PM
I checked your account and it looks like you have upgrade via PayPal for a monthly subscription and via credit card for a yearly Bronze subscription. Let us know which subscription you would like to retain and we will be happy to cancel and refund the other.
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gerritdhiReplied on March 20, 2016 at 8:30 PM
Thanks David,
I would like to cancel the credit card payment and have that refunded.
Thanks,
Gerrit
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Chriistian Jotform SupportReplied on March 20, 2016 at 10:09 PM
I have now cancelled and refunded the credit card payment. Please wait 7 working days for the refund to reflect on your account. You are currently subscribed to Bronze Monthly. If you need further assistance, do let us know.
Regards.