- gerritdhiAsked on March 18, 2016 at 06:41 PM
My Paypal subscription was suddenly cancelled (I didn't cancel it)
Now I quickly upgraded again and the payment was taken from paypal.
Jotform still doesn't acknowledge my payment. what is going on?
- JotForm SupportdavidAnswered on March 18, 2016 at 06:54 PM
I checked your account and it looks like you have upgrade via PayPal for a monthly subscription and via credit card for a yearly Bronze subscription. Let us know which subscription you would like to retain and we will be happy to cancel and refund the other.
- gerritdhiAnswered on March 20, 2016 at 08:30 PM
I would like to cancel the credit card payment and have that refunded.
- JotForm SupportChriistianAnswered on March 20, 2016 at 10:09 PM
I have now cancelled and refunded the credit card payment. Please wait 7 working days for the refund to reflect on your account. You are currently subscribed to Bronze Monthly. If you need further assistance, do let us know.