How long does it take for a paypal payment to go through?

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    Asked on March 18, 2016 at 06:41 PM

    My Paypal subscription was suddenly cancelled (I didn't cancel it)

    Now I quickly upgraded again and the payment was taken from paypal.

    Jotform still doesn't acknowledge my payment. what is going on?

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    Answered on March 18, 2016 at 06:54 PM

    I checked your account and it looks like you have upgrade via PayPal for a monthly subscription and via credit card for a yearly Bronze subscription.  Let us know which subscription you would like to retain and we will be happy to cancel and refund the other.

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    Answered on March 20, 2016 at 08:30 PM

    Thanks David,

    I would like to cancel the credit card payment and have that refunded.




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    Answered on March 20, 2016 at 10:09 PM

    I have now cancelled and refunded the credit card payment. Please wait 7 working days for the refund to reflect on your account. You are currently subscribed to Bronze Monthly. If you need further assistance, do let us know.