What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    IPNs sent from PayPal to JotForm are failing

    Asked by Michael Kelley on March 19, 2016 at 08:37 AM

     

    I am receiving IPN warning notifications from PayPal. Can you please help me remove this from my existing account associated with this email? Please see the letter below for moe details:

     

    Hello michael kelley ,

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

    https://www.jotform.com/ipns/paypal.php

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

    Thank you for your prompt attention to this issue.

    Thanks,

    PayPal

    Page URL:
    https://www.jotform.com/ipns/paypal.php

    IPN used JotForm problem
  • Profile Image
    JotForm Support

    Answered by Boris on March 19, 2016 at 08:54 AM

    Sorry about the issue, Michael, it sounds like IPN (Instant Payment Notification) from PayPal to JotForm are failing, so I have raised this to our developers to take a closer look into what is causing the issue and how to resolve it.

    As a brief description of what IPNs are all about, when your users submit one of your PayPal integrated forms, we forward the user to PayPal so they can make their payment. The submission remains as a temporary "incomplete payment" in our system, until we receive a confirmation back from PayPal that the payment has been made.

    This confirmation from PayPal is called an IPN, and once we receive it, the submission is made complete and all its submission emails are sent, thank you page is shown, etc.

    Our developers will take a look into why IPNs from PayPal are failing in reaching us, and we will update you through this thread as soon as it is resolved. Thank you for your patience and understanding.

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    JotForm Support

    Answered by NeilVicente on March 21, 2016 at 02:18 AM

    May we ask the date on which you have received this email?