New Preferences UI: Cannot hide empty fields on email notifications.

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    fabio0822
    Asked on March 19, 2016 at 08:53 AM
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    Nik_C
    Answered on March 19, 2016 at 09:20 AM

    Could you please elaborate on the issue you are experiencing so I could try providing you with a solution?

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    fabio0822
    Answered on March 19, 2016 at 09:56 AM

    Yes, i need to recieve a mail from the users but with only the fields they choose. Actually i recieve in the email even fields they leave empty!

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    Mike_G
    Answered on March 19, 2016 at 10:25 AM

    Here's what you need to do: 

    For additional reference, you can check this guide, How-to-Hide-Empty-Fields-on-Email-Alerts

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    fabio0822
    Answered on March 21, 2016 at 03:20 AM
    thank u so much :D
    Sent with MailTrack

    2016-03-19 15:24 GMT+01:00 JotForm :
    ...
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    Chriistian
    Answered on March 21, 2016 at 04:22 AM

    On behalf of my colleagues, you are most welcome. Feel free to contact us again if you have any other concerns. Regards.

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    jindysnow
    Answered on May 31, 2016 at 12:46 AM

    The layout has changed in my UI, where can I now find this feature?

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    Chriistian
    Answered on May 31, 2016 at 02:01 AM

    I would like to inform you that the hide empty fields on emails option is currently not available in the new UI. I have sent a request to our developers to add that option to the new UI.

    In the meantime, you can still enable the feature using the old UI. Simply click on the links below to switch between original and new UI.

    New UI:

    https://www.jotform.com/?test 

    Original UI:

    https://www.jotform.com/?old=true 

    Regards.

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    ceren
    Answered on June 21, 2016 at 02:41 AM

    Hello fabio0822,

    We're sorry for the inconveniences. We've removed Hide Empty Fields setting from UI and made it enabled by default. 

    It should be working as expected now.

    Thank you for contacting us.