What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Preferences UI: Cannot hide empty fields on email notifications.

    Asked by fabio0822 on March 19, 2016 at 08:53 AM

    Hi there

    Can i recieve a mail with only the user's choices? 

    empty fields email email notifier notifications email content hide empty fields
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    JotForm Support

    Answered by Nik_C on March 19, 2016 at 09:20 AM

    Could you please elaborate on the issue you are experiencing so I could try providing you with a solution?

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    Answered by fabio0822 on March 19, 2016 at 09:56 AM

    Yes, i need to recieve a mail from the users but with only the fields they choose. Actually i recieve in the email even fields they leave empty!

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    JotForm Support

    Answered by Mike_G on March 19, 2016 at 10:25 AM

    Here's what you need to do: 

    For additional reference, you can check this guide, How-to-Hide-Empty-Fields-on-Email-Alerts

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    Answered by fabio0822 on March 21, 2016 at 03:20 AM
    thank u so much :D
    Sent with MailTrack

    2016-03-19 15:24 GMT+01:00 JotForm :
    ...
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    JotForm Support

    Answered by Chriistian on March 21, 2016 at 04:22 AM

    On behalf of my colleagues, you are most welcome. Feel free to contact us again if you have any other concerns. Regards.

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    Answered by jindysnow on May 31, 2016 at 12:46 AM

    The layout has changed in my UI, where can I now find this feature?

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    JotForm Support

    Answered by Chriistian on May 31, 2016 at 02:01 AM

    I would like to inform you that the hide empty fields on emails option is currently not available in the new UI. I have sent a request to our developers to add that option to the new UI.

    In the meantime, you can still enable the feature using the old UI. Simply click on the links below to switch between original and new UI.

    New UI:

    https://www.jotform.com/?test 

    Original UI:

    https://www.jotform.com/?old=true 

    Regards.

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    JotForm Developer

    Answered by ceren on June 21, 2016 at 02:41 AM

    Hello fabio0822,

    We're sorry for the inconveniences. We've removed Hide Empty Fields setting from UI and made it enabled by default. 

    It should be working as expected now.

    Thank you for contacting us.