What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My email link does not open the survey

    Asked by gmulliken on March 19, 2016 at 12:03 PM


    The URL link does not open when I email the link. Can you help with this?




    Page URL:

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    JotForm Support

    Answered by Charlie on March 19, 2016 at 01:59 PM

    I opened the form link https://form.jotform.com/60774153526154 and it loads properly in my end. Here's how it looks like when I viewed it:


    Please note that you'll need to open the link on a web browser with internet connection to make it work.

    Let us know if you are still having problems on this.

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    Answered by gmulliken on March 21, 2016 at 03:20 AM
    When I send the link in an email it doesn't open. I've tried it several times.
    Genuine Regards,
    Grace Mulliken, MBA, MA
    The College Counselor, LLC
    Certified School Counselor, NCC
    Professional Member: NACAC, IECA, HECA
    (203) 247-6597
    Apologies for any typos
    Sent from my iPhone
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    JotForm Support

    Answered by ashwin_d on March 21, 2016 at 04:34 AM

    Hello Grace,

    I'm sorry for the trouble caused to you.

    Please let us know how you are sending the form link in email. Are you sending it through "Publish > Share Form"? 


    I would suggest you to please copy and paste the email content here in the thread and we will take a look. Also please let us know in which email client you are having this issue with where link is not working.

    We will wait for your response.

    Thank you!