- GalenWalkerAsked on March 19, 2016 at 01:23 PM
- JotForm SupportNik_CAnswered on March 19, 2016 at 03:58 PM
Could you provide us more info on the steps you did to downgrade your account?
To downgrade your account first you have to go to the account settings.
Click on the Billing section and choose the option to downgrade to the pricing plan you want.
You need to click on the Cancel Subscription button to confirm that you want to downgrade.
After you clicked on the Cancel Subscription your account will be downgraded.
You can read more about downgrading to free account on the following link.