JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Could you provide us more info on the steps you did to downgrade your account?
To downgrade your account first you have to go to the account settings.
Click on the Billing section and choose the option to downgrade to the pricing plan you want.
You need to click on the Cancel Subscription button to confirm that you want to downgrade.
After you clicked on the Cancel Subscription your account will be downgraded.
You can read more about downgrading to free account on the following link.