I tried to downgrade to Free but was sent here. Don't know why??

  • GalenWalker
    Asked on March 19, 2016 at 1:23 PM
  • Nik_C
    Replied on March 19, 2016 at 3:58 PM

    Could you provide us more info on the steps you did to downgrade your account?

    To downgrade your account first you have to go to the account settings.

    I tried to downgrade to Free but was sent here Screenshot 40

    Click on the Billing section and choose the option to downgrade to the pricing plan you want.

     

     

    I tried to downgrade to Free but was sent here Screenshot 51

    You need to click on the Cancel Subscription button to confirm that you want to downgrade.

    I tried to downgrade to Free but was sent here Screenshot 62

    After you clicked on the Cancel Subscription your account will be downgraded.

    You can read more about downgrading to free account on the following link.