What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We received the payment through Paypal but the entry is showing as incomplete

    Asked by b1nuzz on March 19, 2016 at 01:34 PM


    Using the above form, we have received payment having someone filled out the form, however the entry is showing as incomplete.

    We receive the payment which means that the submission is completed. Can you tell me why they are going to incomplete rather than complete?



  • Profile Image
    JotForm Support

    Answered by Welvin on March 19, 2016 at 04:22 PM

    It's either a delay in the payment process causing it to be incomplete or the specific settings in your Paypal account is not configured correctly, especially the IPN setting which is important for our Paypal Integration.

    Please check if your IPN settings in your Paypal account is properly configured. If you are not using an IPN outside Jotform, you can set our own IPN URL which is https://www.jotform.com/ipns/paypal.php

    This guide should help you more about the incomplete payment: