What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Drag and drop not working on Google Chrome

    Asked by coachneshama on March 19, 2016 at 07:16 PM

    I am working in Chrome and trying to 'drag and drop' my fields and they aren't moving.

    Any ideas?

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    JotForm Support

    Answered by Kiran on March 19, 2016 at 11:39 PM

    It may be required to update the Chrome browser. If you are using Windows 8, it seems that the Touchscreen support is enabled on the Chrome browser which may be causing the issue.

    Please try disabling Touchscreen support function in Google Chrome by navigating to chrome://flags/ and disabling Touch events to see if that works.

    Hope this information helps! 

     

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    Answered by coachneshama on March 21, 2016 at 03:45 AM
    Thank you. I will try that.
    ...
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    Answered by Boris on March 21, 2016 at 06:08 AM

    You are most welcome, please keep us updated on how it goes.

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    Answered by stormingrobots on January 23, 2017 at 09:24 AM

    I do not have a touch screen. It does not work on Chrome.  I tested it on IE, it works.. However, I would really prefer it works on Chrome. Will it be fixed on the upcoming form version in Feb? Or, I need to do something to fix it? 

     

    It is the latest version:

    Version 55.0.2883.87 m

     

     

    Google Chrome is up to date.

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    JotForm Support

    Answered by Kiran on January 23, 2017 at 10:37 AM

    @stormingrobots,

    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1043068

    Thank you!