What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not able to upgrade our account

    Asked by patrick phillips  on March 20, 2016 at 08:36 AM

    Account doesnt let me upgrade 

    my account upgrade
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    Answered by Ben on March 20, 2016 at 08:47 AM

    It seems Patrick that you are not logged into your account, which would not allow you to upgrade.

    My suggestion is to first re-log into your account. Based on the email that you have used to contact us it seems that you would like to upgrade your account nasieem1382.

    Once you log into the same you will be able to upgrade your account, but if by some chance you continue experiencing any issues, do let us know and we would be happy to assist with the same.

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    Answered by nasieem1382 on March 21, 2016 at 03:20 AM
    Well thats the thing, my account had already been set up for awhile now under the e-mail ecstasyentertainmentescorts@yahoo.com but i was never ever able to recover a new password to this email so what i did was re-registered and made it again under this email but now i'm not sure if it will be applied to the jotform thats attached to my website or not.
    On Sunday, March 20, 2016 8:46 AM, JotForm wrote:

    New response received A new response has been received: Answered by Ben It seems Patrick that you are not logged into your account, which would not allow you to upgrade.My suggestion is to first re-log into your account. Based on the email that you have used to contact us it seems that you would like to upgrade your account nasieem1382.Once you log into the same you will be able to upgrade your account, but if by some chance you continue experiencing any issues, do let us know and we would be happy to assist with the same. View this thread on browser » Unsubscribe Thread 1458478042

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    JotForm Support

    Answered by ashwin_d on March 21, 2016 at 05:19 AM

    Hello nasieem1382,

    I did check your account and found that there are several forms already there in your account. I see forms in your account which were lasted edited in November 2015 that means forms from your guest account are already transferred.

    I would suggest you to please share your webpage URL where you have embedded your form and we will take a look if that form is available in your account or not.

    What issues are you having when you try tot upgrade your account? Please share a screenshot of the issue and we will take a look. Which subscription plan you would like to upgrade to?

    You may like to take a look at the following guide on how to upgrade your account:  https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    We will wait for your response.

    Thank you!