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Since you have posted your question on the PrestaShop embed guide I presume that this happens after you follow the steps on the same to embed the form on your PrestaShop website?
Can you please tell us if you have tried both alternatives or only a single one mentioned on the same guide?
@AZZAID - To give way to the OP, I moved your post to a separate thread https://www.jotform.com/answers/1026933
We'll have it addressed there shortly.