What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    You're almost out of form views! ?

    Asked by ewsnet on March 20, 2016 at 03:41 PM

    Hi Team

     

    You're almost out of form views!? what does this mean

    out of form form views views view limits
  • Profile Image
    JotForm Support

    Answered by jonathan on March 20, 2016 at 06:11 PM

    Hi,

    Please refer also to our blog article here about the Pricing modification and Form View Limits:

    Announcing-Pricing-Modification-Form-View-Limits

    ---

    What’s the reason for the new limit?

    We felt that users who were receiving more than 1,000 views on their forms are getting the same value as users who receive more than 100 submissions. We wanted to make our form limits more fair for every user, which also took into account per capita web hosting costs. Now, whether form views or submissions, we’re all on the same page and know what to expect.

    ----

    Similar also to the Submission limits, the View limits will reset monthly every 1st day of the month.

    Hope this help. Let us know if you need further assistance.

  • Profile Image

    Answered by igold00 on March 22, 2016 at 04:21 PM

    I had a pop up widget while I was building a site. I am almost out of form views and the site is just being made. Only traffic is me making it. I always used jotform but this new rule is really putting me of. Submissions are very different that a form view. Maybe it's time to move on. I was having problems with your css too.

  • Profile Image

    Answered by victor on March 22, 2016 at 04:39 PM

    Sorry for the inconvenience. I just reviewed you form and did noticed that you already had 700+ views. If you wish we may double your limit for this month. You may also add the JotForm logo in the footer of your form to have unlimited views. You can add this from your setting page:

    https://www.jotform.com/myaccount/settings

    In regards to your CSS problem, we would be glad to assist you. Please create a new ticket and we will do our best to resolve any issue you may have.

  • Profile Image

    Answered by ewsnet on March 26, 2016 at 05:47 PM

    Sorry for the late reply on your answer

     

    Your this new tricky marketing plan is not working at all, how can you just set the limit without submitting the form, you have submission limit in each plan, this is fine and according to our need we purchased it, but It doesn't sound professional, you added a condition during the subscription plan, even without informing us. You may have rights to add anything in your service anytime, but like this condition is really not acceptable atleast for us.

     

    This form viewer counter was not there, when we purchased the plan, in middle of subscription, how can you start this, even again asking to upgrade for more higher plan? We feel like cheated now

     

    If you people don't think seriously on this soon, then you will loose may clients like us. Even you will face lot of problem to get the new clients as well.

     

    This is a request and please try to find any other best possible way to ask people to upgrade their plan, but the way you people have started, this is really not acceptable at all at any cost. If you people don't change this soon, then neither we will take any further service nor we will recommend Jotform to anyone, as we have recommended more than 10 people till date.

     

    Can we ask for the refund with the compensation?

     

    ================================

    We were going through an answer, which one of your team member posted in any query. Now we are loosing confidence on Jotform

     

    Like we have a www.xyz.com website and this website has 5000 pages and we have added common jotform form in every page and we have approx 1000 visitors each day, it means our enquiry form will stop working after 10 days, not only in this website, in all other websites as well. is that so? This is really bad marketing strategy you people have started. Really very bad.

     

    =======================

    https://www.jotform.com/answers/791640-Question-we-now-get-the-bronze-account-since-we-over-the-limit-on-form

    Answered by Boris on March 10, 2016 at 07:17 AM

    I see you have already subscribed to the Bronze plan, which allows for up to 10,000 form views per month. Your current form view count for this month is 1,213 at this time.

     

    Are you saying that your Google Analytics shows you've had only 200 page views of your website, or 200 different users on the website?

     

    Please note that a form view count will increase each time that a form is loaded, which means that if a user loads or refreshes a page with the form several times, each load will count as another form view. Additionally, if there are multiple forms on a same page, navigating to that page would cause form view count to be incremented for each of the forms on the page.

     

    So if there were 200 users, and each of them on average loaded 5 pages containing a form, or they loaded just one page with 5 forms on it, it would give the count of over 1,000.

  • Profile Image
    JotForm Support

    Answered by jonathan on March 26, 2016 at 06:21 PM

    @ ewsnet

    Thank you for your feedback. We fully understand your concern regarding the new Form View Limits.

    I assume you had already reviewed the article with the announcement for the new Pricing Modifications and Form Views here

    Announcing-Pricing-Modification-Form-View-Limits

    ---

    What’s the reason for the new limit?

    We felt that users who were receiving more than 1,000 views on their forms are getting the same value as users who receive more than 100 submissions. We wanted to make our form limits more fair for every user, which also took into account per capita web hosting costs. Now, whether form views or submissions, we’re all on the same page and know what to expect.

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    There is a way to remove the Form View limits on your forms. 

    That is by setting the JotForm footer logo on your forms. You can do this in our account settings page https://www.jotform.com/myaccount/settings

     

    Please let us know if this does not work for you.

    Thank you.

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    Answered by Sladestyle on April 01, 2016 at 08:54 PM

    Bad bad bad marketing strategy. I have Multiple clients that I brought over to Jotform. I have notified them all (really too bad I had to learn about this by mistake and have to be the one informing them of this pricing change) regarding dropping Jotform for something more stable.

    I don't know who the brains behind this was but they obviously don't do a lot of high level thinking. Sorry. This is one of the worst pricing strategies I've seen. Form views have Nothing to do with form submissions. Apples to oranges.

    If something needed to be done then do it the right way - either decrease the # of submissions or increase the price...or both. People won't like it at first but it is the correct way. Even new users won't understand this "form view limitation". Ludicrous.

     
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 02, 2016 at 12:56 AM

    Hi Sladestyle

     

    I moved your concern to this thread - https://support.jotform.com/answers/808800 - so we can assist you better.