- GabeAsked on March 20, 2016 at 07:31 PM
I am trying to create an account using email firstname.lastname@example.org but it says that it already exists I am wondering if you can clear my email address from your database? I look forward to hearing from you thanks.
- JotForm SupportChriistianAnswered on March 20, 2016 at 09:27 PM
It seems like the email address email@example.com does not have a registered account in jotform. However, there is a guest account under that address. Guest accounts are created when a user creates a form without signing up to Jotform. I have deleted the guest account. Can you try signing up again using your email address? http://www.jotform.com/signup
Do let us know how it goes.
- gerzevskegAnswered on March 20, 2016 at 11:12 PM
Thanks for your help I just created an account with the above email address.
- JotForm SupportChriistianAnswered on March 20, 2016 at 11:15 PM
You are most welcome. If you have any other concerns, feel free to contact us again. Cheers.