What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email in use

    Asked by Gabe  on March 20, 2016 at 07:31 PM

    I am trying to create an account using email gerzevskeg@gmail.com but it says that it already exists I am wondering if you can clear my email address from your database?  I look forward to hearing from you thanks.

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    JotForm Support

    Answered by Chriistian on March 20, 2016 at 09:27 PM

    It seems like the email address gerzevskeg@gmail.com does not have a registered account in jotform. However, there is a guest account under that address. Guest accounts are created when a user creates a form without signing up to Jotform. I have deleted the guest account. Can you try signing up again using your email address? http://www.jotform.com/signup

    Do let us know how it goes.

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    Answered by gerzevskeg on March 20, 2016 at 11:12 PM

    Thanks for your help I just created an account with the above email address.

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    JotForm Support

    Answered by Chriistian on March 20, 2016 at 11:15 PM

    You are most welcome. If you have any other concerns, feel free to contact us again. Cheers.