What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why doesn't my preview match the embedded form?

    Asked by bokapowell on February 27, 2012 at 07:01 PM

    I have added images and HTML blocks to my form. When I click preview, the inset preview block looks great. When I attempt to view the preview in a new tab or embed the form, the images and HTML elements are missing. How do I force the form to save or update?

    Page URL:

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    Answered by bokapowell on February 27, 2012 at 07:07 PM

    Changed my URL from form.jotform.com to www.jotform.com and it now works great. Not sure why the default will not work. Pretty frustrating (an hour wasted), but it's working fine now.

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    JotForm Support

    Answered by idarktech on February 27, 2012 at 07:31 PM

    Hi there,

    form.jotform.com can sometimes be little out of date. Since caches might take some time to be cleared. But they will always work faster. 

    I have now cleared your form cache, can you please recheck your form? http://form.jotform.com/form/20520501969