What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    need to update payment info

    Asked by dogscoutsbod on March 20, 2016 at 09:09 PM

    How do I switch from paypal to credit card payment?

    payment info credit card how how do i
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 20, 2016 at 10:26 PM

    To switch from paypal to credit card, you will first need to cancel your subscription on Paypal.
    In order for you to cancel your Paypal Subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    Once you have cancelled the subscription on Paypal, you can now change your credit card information by following this link: https://www.jotform.com/myaccount/billing. Then click the Change credit card button as seen below.

    Do let us know if you need further assistance.
    Regards.