What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    trying to create fillable pdf - hangs for a long time then no option to save a file to disc

    Asked by Nmead on March 21, 2016 at 03:25 AM

    account Nmead


    file Div2 t5

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    JotForm Support

    Answered by Chriistian on March 21, 2016 at 05:37 AM

    I cloned your form and tried to create a fillable PDF. I was able to create a Fillable PDF of the clone, although I did wait for 5 minutes before I was able to save the file.

    Please try on your end to see if the fillable pdf will be created after some time. You can also check out this article for more information about Fillable PDFs: Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator

    Do let us know if the issue persists.

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    Answered by Nmead on March 22, 2016 at 02:45 AM
    Thanks for your quick reply.
    There was a problem with my ISP that prevented the pdf form being created - all ok now
    My next problem is how to submit the fillable pdf - it doesn’t work with Preview on an iMac and the rcommended Acrobat reader doesn’t seem to be available in the appstore.

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    JotForm Support

    Answered by Chriistian on March 22, 2016 at 03:52 AM

    I am glad to know that your issue has been resolved. To better assist you, I have moved your next concern to a new thread which you can see here: https://www.jotform.com/answers/799811


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    Answered by Nmead on March 26, 2016 at 01:45 AM
    Trying to use fillable pdf in an offline situation
    Can you let me know if there is a better way please
    My form is a modification of a jotform template
    I have created a fillable pdf
    In order to use it I have placed it in Dropbox in order to get it on my iPad
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    Answered by Carina on March 26, 2016 at 06:29 AM

    Indeed if you need to use a jotform in an offline situation the fillable PDF is the best option.

    But an alternative might be to enable the auto-fill feature of the form:


    The downsides of this method:
    - You cannot clear the cache of your browser (as all the info is saved on your browser)
    - You cannot change device (as stated before)
    - You need to submit the form within the "time to live" limit you have defined:

    - Only one person per device/browser (as the information is going to be saved on the browser you cannot have multiple people filling in and "saving" the form )

    You can test the demo form:


    Let us know if we can assist you further.  

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    Answered by Carina on March 26, 2016 at 06:31 AM

    One important thing I forgot to mention is that for this to work the form needs to be loaded while still online.