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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications not being received (UPDATE)

    Asked by TorontoBeerWeek on March 21, 2016 at 07:53 AM


    I just sent a support question re: not receiving email notifications. 

    I poked around the support pages and found that I could check and remove my emall from the bounce list, which I did.

    So, hopefully that does the trick. 



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    JotForm Support

    Answered by Welvin on March 21, 2016 at 09:23 AM

    Thank you for updating us and it's great to know that you've figured it out. Please contact us again if there are any problems. My colleague has also replied to your first thread.

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    Answered by Potirons on March 21, 2016 at 03:54 PM



    I'm not receving any notification and I'm not on bounce list, and email is correct...Please help


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    Answered by Ben on March 21, 2016 at 04:23 PM

    Hi Geneviève,

    Please in future only open your own thread. At this time I see that you have opened 2 threads plus posted here (on someone's else thread). Since you are posting similar things, the system could see you as a spammer, which is why it is best to always open your thread and wait for a reply.

    I see that you have talked with my colleagues on both of your other threads, but please do continue over the following thread from now on: https://www.jotform.com/answers/799408

    Thank you.