Email Notifications not being received (UPDATE)

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    Asked on March 21, 2016 at 07:53 AM


    I just sent a support question re: not receiving email notifications. 

    I poked around the support pages and found that I could check and remove my emall from the bounce list, which I did.

    So, hopefully that does the trick. 



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    Answered on March 21, 2016 at 09:23 AM

    Thank you for updating us and it's great to know that you've figured it out. Please contact us again if there are any problems. My colleague has also replied to your first thread.

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    Answered on March 21, 2016 at 03:54 PM



    I'm not receving any notification and I'm not on bounce list, and email is correct...Please help


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    Answered on March 21, 2016 at 04:23 PM

    Hi Geneviève,

    Please in future only open your own thread. At this time I see that you have opened 2 threads plus posted here (on someone's else thread). Since you are posting similar things, the system could see you as a spammer, which is why it is best to always open your thread and wait for a reply.

    I see that you have talked with my colleagues on both of your other threads, but please do continue over the following thread from now on:

    Thank you.