Error- when using sub-domain....

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    NGDeals
    Asked on February 27, 2012 at 08:52 PM

    I've created the CNAME contracts.naturallygooddeals.com

    But, I get an error - ! Invalid Form URL !   --- This form is not available for this domain. http://www.jotform.us/form/20577301004137   

     

    The form is working but not on my domain...

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    NGDeals
    Answered on February 27, 2012 at 10:15 PM

    So. here is my subdomain - which isnt working

    http://contracts.naturallygooddeals.com/form/20578052898162

     

    Here is my actual form - which is working

    http://form.jotform.us/form/20578052898162

     

    Any help would be appreciated

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    idarktech
    Answered on February 28, 2012 at 03:43 AM

    Hi there,

    Let me forward this issue to our developers to see if this custom domain name feature is available for new domains (e.g. .us .me). We'll just update you to this thread if we got some informations about this. Thank you so much!

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    liyam
    Answered on February 28, 2012 at 03:50 AM

    May we know to which JotForm domain name is your CNAME contracts.naturallygooddeals.com pointed to?

    When I visited the page it seems to be pointing to www.jotform.com .  If so, can you try changing it to http://www.jotform.us/ and see how it goes?

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    NGDeals
    Answered on February 28, 2012 at 08:51 AM

    here's a screenshot... I'm pretty sure I have this pointing to the correct domain....

     

    Jotform Screenshot

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    liyam
    Answered on February 28, 2012 at 09:03 AM

    Thank you for the details and the screenshot, NGDeals.  A ticket has already been submitted to the development team.  They will look into this as soon as possible.

    Thank you for your patience.

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    NGDeals
    Answered on February 28, 2012 at 01:08 PM

    so it looks like something is working... 

    These domains work

    http://contracts.naturallygooddeals.com/myforms 

     

    But the actual forms sitll don't

    http://contracts.naturallygooddeals.com/form/20578052898162

     

    I appreciate your help with this. We are just starting out, but plan on upgrading our Jotform account... I love this form service. It's very helpful, and I plan on using it like a cloud customer managment system.

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    seyhuns
    Answered on February 28, 2012 at 02:24 PM

    Hello,

    It's fixed and working now. Thank you for reporting.

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    NGDeals
    Answered on February 28, 2012 at 02:28 PM
    AWESOME!!!!
    Thank you for working on this and fixing it. And for providing such a
    great service.
    Sean