- Alex CarusoneAsked on March 21, 2016 at 10:59 AM
I have recently been having issues with the forms from our website www.deiorios.com being blocked by the Time Warner exchange server. I have white listed the ip addresses from your website and I believe the issue is that the email the form is sending is listed under email@example.com. This email doesn't exist in my exchange server so it is being blocked. If there are any suggestions on how to fix this issue it would be much appreciated.Page URL:
- JotForm UI DeveloperberilAnswered on March 21, 2016 at 11:44 AM
I think you are not receiving notifications via email. When I've checked your notification settings I see that you didn't leave a space between your Recipient E-mail addresses.
We would appreciate it if you could set up your notification as you see below:
Please, choose firstname.lastname@example.org for preventing any issue.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.
- Alex CarusoneAnswered on March 23, 2016 at 12:18 PM
I had the changes above made and I added all of the ip addresses, mail server list, and the mail server domain list to the Time Warner white list. I currently only receive emails to my Gmail account email@example.com. So I know the forms are indeed working for general email, but not for exchange hosted emails. Can we track what is happening to the forms once they are being sent?
- JotForm UI DeveloperberilAnswered on March 23, 2016 at 12:40 PM
Thank you for replying back. The other email address that you used while creating notification was in our bounce list.
For example, your email address which is firstname.lastname@example.org is in our bounce list as you see below:
I've removed these email addresses from our bounce list.
You can also remove your email address from bounce list.
Please, check the guide below for more information:
In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist
To prevent any issue, I suggest you set up your notification as you see below:
Feel free to contact us anytime. We will be happy to assist you.