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How can I stop Time Warner from blocking our forms?Asked by Alex Carusone on March 21, 2016 at 10:59 AM
I have recently been having issues with the forms from our website www.deiorios.com being blocked by the Time Warner exchange server. I have white listed the ip addresses from your website and I believe the issue is that the email the form is sending is listed under email@example.com. This email doesn't exist in my exchange server so it is being blocked. If there are any suggestions on how to fix this issue it would be much appreciated.
I think you are not receiving notifications via email. When I've checked your notification settings I see that you didn't leave a space between your Recipient E-mail addresses.
We would appreciate it if you could set up your notification as you see below:
Please, choose firstname.lastname@example.org for preventing any issue.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.
I had the changes above made and I added all of the ip addresses, mail server list, and the mail server domain list to the Time Warner white list. I currently only receive emails to my Gmail account email@example.com. So I know the forms are indeed working for general email, but not for exchange hosted emails. Can we track what is happening to the forms once they are being sent?
Thank you for replying back. The other email address that you used while creating notification was in our bounce list.
For example, your email address which is firstname.lastname@example.org is in our bounce list as you see below:
I've removed these email addresses from our bounce list.
You can also remove your email address from bounce list.
Please, check the guide below for more information:
In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist
To prevent any issue, I suggest you set up your notification as you see below:
Feel free to contact us anytime. We will be happy to assist you.