What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my forms are disabled?

    Asked by Joy  on March 21, 2016 at 11:05 AM


    I just recently took over my company's website and have an issue that my form is disabled. Can you help me look into it? The form URL is: http://www.jotformpro.com/submit.php Sorry that I am very new with our website and php form submission and jotform. If there is any resources that can help me navigate this issue, please let me know. 

    Thank you so much for the help




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    JotForm Support

    Answered by Kevin_G on March 21, 2016 at 11:41 AM

    This is because you have reached the upload limit, you will need to delete some submissions if you want to get free space, otherwise you need to upgrade your account, please take a look to our subscriptions and the upload space that you have on each of them by clicking on this link: https://www.jotform.com/pricing

    If you decide to delete your submissions then you can download your submissions data by following this guide: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    You may also delete all the uploaded files, while on the submissions page only click on "Download all uploads".


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    Answered by sfcutech on March 21, 2016 at 01:44 PM

    Sorry for a followup ques