What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MY ACCOUNT IS DISABLED

    Asked by xenlounge on March 21, 2016 at 01:42 PM

    CAN YOU PLEASE CALL SO WE CAN FIGURE THIS OUT

     

    THANK YOU?

    my account call thank
  • Profile Image
    JotForm Support

    Answered by Kiran on March 21, 2016 at 01:55 PM

    Unfortunately, we are not offering any telephone support at the moment. However, your questions can be answered through this support forum in a timely manner.

    I see that the form views limit of your account has been reached for the month and hence the account is disabled. Please be noted that the Bronze accounts are limited to have 10000 views only. Since your account already having around 12000 views of the forms, the account is tagged as overlimit. Please refer to the blog post below announcing Form view limits. 

    https://www.jotform.com/blog/191-Announcing-Pricing-Modification-Form-View-Limits

    In order to receive any further views/submissions, it is required to upgrade your account.

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help. 

  • Profile Image
    JotForm Support

    Answered by Kiran on March 21, 2016 at 03:38 PM

    You may also consider adding a footer with JotForm logo on the forms to lift the form view limits on your account. This can be done by enabling the option JotForm Footer option from your account settings.

    Thank you!