What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I change my e-mail I used to register my account

    Asked by Lutalo Sekanyo  on March 21, 2016 at 02:11 PM

    I am having problems with the email I used to register my account, because it is always down.

    - The responses go to that email , I can not

    - Can not log in to edit or create forms, 

    - Could you please use support@ugandamissionunny.net  so that I can be able to access my accout

    Page URL:
    https://secure.jotform.co/form/51955319112857

    register my account how used
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 21, 2016 at 02:41 PM

    The email address registered on the account was in bounce list. It has been white-listed, so yo may try to reset the password, and the instructions will be sent there.

    If you do not have access to your email address, we need to verify ownership of the account, please provide the following details:

    1) Your JotForm account username.

    2) The email address registered on the account.

    3) The phone number registered on your JotForm account profile.