What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please help can't receive notification

    Asked by Potirons on March 21, 2016 at 03:37 PM

    Hello,

     

    I need help I c'ant receive any notification.

     

    Email not blacklisted and ok.

     

    Please help quick,

     

    G.H

    Page URL:
    https://www.garderiepotirons.com/demandevisite

    receive can't receive notification hello and email
  • Profile Image
    JotForm Support

    Answered by david on March 21, 2016 at 03:56 PM

    Hotmail is notorious for filtering emails.  Your form appears to be set up correctly and according to our logs, the test notifications are indeed being sent from our end.  Check your spam/junkmail folders to ensure they are not being filtered there.  If they are not, try using a Free gmail account instead of your Hotmail address.  It will likely allow for the notifications to go through without issue:

    http://www.jotform.com/answers/301599-How-to-change-recipient-email-address-on-email-alert

  • Profile Image

    Answered by Potirons on March 21, 2016 at 03:57 PM

    Nothing in junk...and when changing address, the testing is made woith old address, can't change it.

     

    I had to change email in Account, now working.

     

    So Hotmail + JotForm = not good...ok

     

    Thank you for helping

  • Profile Image
    JotForm Support

    Answered by david on March 21, 2016 at 04:09 PM

    Hotmail does indeed work with JotForm, however, it has filtering issues that seem to need to be attended to frequently.  I would recommend continuing to use a different service if possible.