Please help can't receive notification

  • Profile Image
    Potirons
    Asked on March 21, 2016 at 03:37 PM

    Hello,

     

    I need help I c'ant receive any notification.

     

    Email not blacklisted and ok.

     

    Please help quick,

     

    G.H

  • Profile Image
    david
    Answered on March 21, 2016 at 03:56 PM

    Hotmail is notorious for filtering emails.  Your form appears to be set up correctly and according to our logs, the test notifications are indeed being sent from our end.  Check your spam/junkmail folders to ensure they are not being filtered there.  If they are not, try using a Free gmail account instead of your Hotmail address.  It will likely allow for the notifications to go through without issue:

    http://www.jotform.com/answers/301599-How-to-change-recipient-email-address-on-email-alert

  • Profile Image
    Potirons
    Answered on March 21, 2016 at 03:57 PM

    Nothing in junk...and when changing address, the testing is made woith old address, can't change it.

     

    I had to change email in Account, now working.

     

    So Hotmail + JotForm = not good...ok

     

    Thank you for helping

  • Profile Image
    david
    Answered on March 21, 2016 at 04:09 PM

    Hotmail does indeed work with JotForm, however, it has filtering issues that seem to need to be attended to frequently.  I would recommend continuing to use a different service if possible.