What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My survey responses are all accumulating in one email thread.

    Asked by grandtrunk on March 21, 2016 at 04:20 PM

    All of the responses to my survey are attached in one email chain. How do I make sure they come in separately? 

    Page URL:

  • Profile Image

    Answered by Ben on March 21, 2016 at 04:35 PM

    This depends on the email client / webmail that you use, but in general each allows you to break threads and show all emails as a single email instead.

    Alternatively, you could change your forms title so that it shows a unique entry, like users full name, or submission ID, etc (depending what serves you best).

    For example:

    New Submission has been made by Ben D.

    a new email would have different ending so it should not become the same thread, like:

    New Submission has been made by GrandTrunk

    Hope that this helps.

    The following guide will assist you in the steps on changing the email subject: How to place form title in the Subject Line of form notification?