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  • Profile Image

    My survey responses are all accumulating in one email thread.

    Asked by grandtrunk on March 21, 2016 at 04:20 PM

    All of the responses to my survey are attached in one email chain. How do I make sure they come in separately? 

    Page URL:
    https://www.grandtrunk.com/pages/returns

    survey responses email
  • Profile Image

    Answered by Ben on March 21, 2016 at 04:35 PM

    This depends on the email client / webmail that you use, but in general each allows you to break threads and show all emails as a single email instead.

    Alternatively, you could change your forms title so that it shows a unique entry, like users full name, or submission ID, etc (depending what serves you best).

    For example:

    New Submission has been made by Ben D.

    a new email would have different ending so it should not become the same thread, like:

    New Submission has been made by GrandTrunk

    Hope that this helps.

    The following guide will assist you in the steps on changing the email subject: How to place form title in the Subject Line of form notification?