Account was not upgraded

  • nesybreg
    Asked on March 21, 2016 at 5:34 PM

    I paid to have my account upgraded and it is not upgraded but it has already charged my account.

     

    Brian

  • Mike
    Replied on March 21, 2016 at 6:04 PM

    Thank you for contacting us.

    It looks like that you have upgraded a vdilla account instead of the nesybreg account.

    We can offer two options:

    1) Process refund, so you will be able to upgrade the correct account.

    2) Transfer forms from vdilla to nesybreg account.