What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account was not upgraded

    Asked by nesybreg on March 21, 2016 at 05:34 PM

    I paid to have my account upgraded and it is not upgraded but it has already charged my account.

     

    Brian

    account upgrade
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    JotForm Support

    Answered by Mike on March 21, 2016 at 06:04 PM

    Thank you for contacting us.

    It looks like that you have upgraded a vdilla account instead of the nesybreg account.

    We can offer two options:

    1) Process refund, so you will be able to upgrade the correct account.

    2) Transfer forms from vdilla to nesybreg account.