Account was not upgraded

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    Asked on March 21, 2016 at 05:34 PM

    I paid to have my account upgraded and it is not upgraded but it has already charged my account.



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    Answered on March 21, 2016 at 06:04 PM

    Thank you for contacting us.

    It looks like that you have upgraded a vdilla account instead of the nesybreg account.

    We can offer two options:

    1) Process refund, so you will be able to upgrade the correct account.

    2) Transfer forms from vdilla to nesybreg account.