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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notification shows undefined

    Asked by JCLAUDIOSGO on March 21, 2016 at 07:45 PM

    Meus amigos,

     

    Por favor, gostaria de saber por que está chegando no e-mail esta mensagem referente a pasta da CON SERVICE

     

    undefined

     

    segue link

     

    https://form.jotform.com/60236953758970

    Obrigado e no aguardo

     

    Page URL:
    https://form.jotform.com/60236953758970

    email email notifications undefined blank submissions
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 21, 2016 at 07:59 PM

    This is because "undefined" is the only word in your email template. 

    Please, try removing the email notification and setting it up again, it should get all the fields on your form. 

    Do let us know if it helps. 

  • Profile Image

    Answered by JCLAUDIOSGO on March 22, 2016 at 09:24 PM

    Ok, mas como isto pode te ocorrido se tenho as informações na coluna ao lado

     

    Grato

     

    Jorge

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    JotForm Support

    Answered by Kevin_G on March 22, 2016 at 10:49 PM

    Yes, this is saved, however, you may have deleted some fields or the field that you had previously on that email template could be removed, I have checked my forms, and the issue is not there even on old forms, this could be a temporary glitch as well, due to an update or something else, but if it happens again or if it is present on other form, let us know here, we will let our developers know about it. 

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    Answered by JCLAUDIOSGO on March 23, 2016 at 07:07 AM

    OK, agradeço a resposta, mas tudo estava funcionando normalmente e meu cliente que me avisou do problema, com isso, terei que construir os relatórios novamente ?

     

    Fiquei muito triste.

     

    Jorge

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    JotForm Support

    Answered by Jan on March 23, 2016 at 09:48 AM

    Sorry for what happened. You can always re-create the email notification anytime. If you created a new one, the field names will auto-populate with the answers column. I cloned your form and I can see that you were able to create a new one now.

    If you have any issues, let us know. Thank you.

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    Answered by JCLAUDIOSGO on March 23, 2016 at 12:27 PM

    Entendi.

     

    Mas tenho outros que sumiram e criei em formatos diferentes e agora tenho que fazer novamente.

     

    Por favor, o que aconteceu por eu ter perdido muitos relatórios ?

     

    Grato

     

    Jorge

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    Answered by victor on March 23, 2016 at 12:51 PM

    Can you please indicate if you are having the same issue with other forms? Honestly, this should not have happened unless there was a corrupt field, that broke the email.

    If you are having this problems with other forms, please let us know so our backend team can review and analyze what could have occurred.

  • Profile Image

    Answered by JCLAUDIOSGO on March 23, 2016 at 01:20 PM

    Victor

    Mesmo que eu faça um levantamento dos problemas, eles serão corrigidos por vocês ?

    Jorge

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    Answered by victor on March 23, 2016 at 01:30 PM

    If our team finds that the issue is in our end, we will do our best to fix all your email notifications. Before we can start, can you please verify what other forms are affected with this problem. With that information. I will create a ticket for your backend team, so they may analyze the problem and see what is how they may resolve the error.