-
JCLAUDIOSGOAsked on March 21, 2016 at 7:45 PM
Meus amigos,
Por favor, gostaria de saber por que está chegando no e-mail esta mensagem referente a pasta da CON SERVICE
undefined
segue link
https://form.jotform.com/60236953758970
Obrigado e no aguardo
Page URL: https://form.jotform.com/60236953758970 -
Kevin Support Team LeadReplied on March 21, 2016 at 7:59 PM
This is because "undefined" is the only word in your email template.
Please, try removing the email notification and setting it up again, it should get all the fields on your form.
Do let us know if it helps.
-
JCLAUDIOSGOReplied on March 22, 2016 at 9:24 PM
Ok, mas como isto pode te ocorrido se tenho as informações na coluna ao lado
Grato
Jorge
-
Kevin Support Team LeadReplied on March 22, 2016 at 10:49 PM
Yes, this is saved, however, you may have deleted some fields or the field that you had previously on that email template could be removed, I have checked my forms, and the issue is not there even on old forms, this could be a temporary glitch as well, due to an update or something else, but if it happens again or if it is present on other form, let us know here, we will let our developers know about it.
-
JCLAUDIOSGOReplied on March 23, 2016 at 7:07 AM
OK, agradeço a resposta, mas tudo estava funcionando normalmente e meu cliente que me avisou do problema, com isso, terei que construir os relatórios novamente ?
Fiquei muito triste.
Jorge
-
JanReplied on March 23, 2016 at 9:48 AM
Sorry for what happened. You can always re-create the email notification anytime. If you created a new one, the field names will auto-populate with the answers column. I cloned your form and I can see that you were able to create a new one now.
If you have any issues, let us know. Thank you.
-
JCLAUDIOSGOReplied on March 23, 2016 at 12:27 PM
Entendi.
Mas tenho outros que sumiram e criei em formatos diferentes e agora tenho que fazer novamente.
Por favor, o que aconteceu por eu ter perdido muitos relatórios ?
Grato
Jorge
-
victorReplied on March 23, 2016 at 12:51 PM
Can you please indicate if you are having the same issue with other forms? Honestly, this should not have happened unless there was a corrupt field, that broke the email.
If you are having this problems with other forms, please let us know so our backend team can review and analyze what could have occurred.
-
JCLAUDIOSGOReplied on March 23, 2016 at 1:20 PM
Victor
Mesmo que eu faça um levantamento dos problemas, eles serão corrigidos por vocês ?
Jorge
-
victorReplied on March 23, 2016 at 1:30 PM
If our team finds that the issue is in our end, we will do our best to fix all your email notifications. Before we can start, can you please verify what other forms are affected with this problem. With that information. I will create a ticket for your backend team, so they may analyze the problem and see what is how they may resolve the error.