I can't recieved submissions

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    pecacomm
    Asked on February 28, 2012 at 03:42 AM

    Hello !

    We have a problem in recieving submissions... In fact, we don't recieved any submissions ! We believed that it can come from our mail provider, but a test with an other account showed us that it works. How can we resolve that ?

    Thanks in advance !

  • Profile Image
    idarktech
    Answered on February 28, 2012 at 04:06 AM

    Hi,

    Sorry for the inconvenience. Could you please try change your Sender  Email to noreply@jotform.com? To do that please follow the guide below:

     1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:

     

    Also, ensure that noreply@jotform.com is in your trusted senders list.

    If that doesn't help, please try to whitelist these ip addresses on your mail provider side:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    Just let us know if the problem still persist after that, so that we can further assist you on this matter. Thank you so much!

  • Profile Image
    pecacomm
    Answered on February 28, 2012 at 04:10 AM

    Great ! It works ! Thank you VERY VERY much for your prompt and efficient support :)