What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Oops...Reached my limits error when forwarding submissions.

    Asked by NBeleske on March 21, 2016 at 10:01 PM

    I am suddenly receiving an error message telling me I have reached my limits.  I've read similar posts from recently with the same problem.  I've tried various browsers, I've waited hours to try- but nothing is working...

    problem message same receiving
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    JotForm Support

    Answered by ashwin_d on March 21, 2016 at 10:22 PM

    Hello NBeleske,

    Please be noted that there are limits on how many submissions  can be forwarded from form's submission page. For free account the limit is 2 forwards per hour and for paid accounts its 100 forwards per hour.

    Do you mean to say that once you saw the error message, you tried again after an hour? This is strange. Since these limits are reset every hour, I would suggest you to please try again in an hours time if you see this error message.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by GDRequest on March 21, 2016 at 10:30 PM

    Hello ashwin_d,

     

    I registered paid plan (Gold Plan $99) but i got this message "Oops...Reached my limits".

     

    Please check my account.

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    JotForm Support

    Answered by ashwin_d on March 21, 2016 at 10:34 PM

    Hello GDRequest,

    I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/799702 

    Thank you!

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    Answered by GDRequest on March 21, 2016 at 10:38 PM

    ok Thank you ashwin_d.

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    Answered by NBeleske on March 21, 2016 at 10:58 PM

    Hello.  I have a paid account.  I have been trying repeatedly for hours to forward submissions and cannot even though it is supposed to reset every hour.  I have also tried from different browsers.  Thank you for your assistance.

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    JotForm Support

    Answered by Mike_G on March 21, 2016 at 11:42 PM

    If it is possible for you to stop trying to forward submissions and wait for an hour to pass before making any attempts again, then do so. I will also try to monitor your account after an hour. I would like to ask permission to make a test submissions on your forms and forward that test submissions to my email address to check if the issue. 

    If there is a specific form that you are encountering this, can you provide us the title of the form, please?  We will wait for your response. Thank you.