What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't your autoresponders save the data I set them up with?

    Asked by DTSS on March 21, 2016 at 10:11 PM

    I spend good time setting them up as I want, then test them live and they send the same plain autoresponder messages I originally changed. Yes I clicked FINISH after setting them up. Only moments later they are back to your basic format as if nothing had been changed INCLUDING Reply-to and Recipient Settings.

    Please do help!

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    JotForm Support

    Answered by Chriistian on March 21, 2016 at 10:37 PM

    I can't seem to replicate the issue you are having. I cloned your form and made some changes in the autoresponder. I was able to save the changes and I saw that the changes were applied thereafter.

    Can you try clearing your browser cache to see if that fixes the issue? Here's how: How To Clear Browser Cache. Also make sure that there is only one instance of the form open in your browser, as the changes made may not be applied if the form is open in two tabs.

    Do let us know if the issue persists.