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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Access Denied Error

    Asked by jedyoung on October 21, 2010 at 10:24 PM

    I am getting an access denied error as follows when trying to view submitted files:


    <Message>Access Denied</Message>


    Any ideas why?

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    JotForm Founder

    Answered by aytekin on October 22, 2010 at 07:31 AM

    We are looking into this problem. Your images should become available by Monday.

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    JotForm Support

    Answered by seyhuns on October 25, 2010 at 05:55 AM

    Your images are available.

    Thank you for your patience.

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    Answered by andresra on May 23, 2011 at 07:40 PM

    Same problem, really urgent for a contest we're running. Judging starts tomorrow and I need access to these files for the judges. I've already emailed many of our contestants but we need support on this issue.

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    Answered by allanftd on May 23, 2011 at 09:02 PM


    To better manage your concerns, please refer to the other thread we answered for updates from our team.


    Thank you very much.


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    Answered by MiCleft on May 26, 2011 at 10:06 PM

    I'm having the same problem. My clients are uploading .jpg photos and I keep getting the Access Denied error and it's also stating that the 'XML file doesn't have any information attached to it.'

    Can you tell me how long it'll be before this is corrected?

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    JotForm Founder

    Answered by aytekin on May 26, 2011 at 11:48 PM

    MiCleft: Yours should be corrected now. This is already a completely unrelated thread. Please do not post the same question on multiple threads.