What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Paypal Form isn't working,

    Asked by lindarae on March 22, 2016 at 02:37 AM

    when a user tries to buy it says invalid merchant configuration. 

    Screenshot
    paypal form invalid merchant a
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 22, 2016 at 03:48 AM

    May I ask which form did the user encounter the issue? This issue may occur if the configuration is not properly set. Please check the payment wizard in the form and make sure that all the paypal credentials are correct.

    You can check out these guides for more information on order forms: 
    Setting Up Your First Order Form
    PayPal Forms

    Do let us know if the issue persists.
    Regards.