My Paypal Form isn't working,

  • lindarae
    Asked on March 22, 2016 at 2:37 AM

    when a user tries to buy it says invalid merchant configuration. 

    Jotform Thread 799795 Screenshot
  • Chriistian Jotform Support
    Replied on March 22, 2016 at 3:48 AM

    May I ask which form did the user encounter the issue? This issue may occur if the configuration is not properly set. Please check the payment wizard in the form and make sure that all the paypal credentials are correct.

    You can check out these guides for more information on order forms: 
    Setting Up Your First Order Form
    PayPal Forms

    Do let us know if the issue persists.
    Regards.