Account does not upgrade to professional

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    GoGreen
    Asked on February 28, 2012 at 05:41 AM

    Hi,

    I upgraded to professional last week, though now it went back. Can you please help me so that I don't loose data. I already have 1000 registartions this week so it's urgent to get this error adjusted. looking forward to hearing from you.

    Best,
    Andrea 

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    liyam
    Answered on February 28, 2012 at 06:37 AM

    Hello Andrea,

    I have checked your account and noticed that the former subscription was not yet cancelled.  I have now cancelled your Premium subscription, refunded the transaction that was made earlier, maintained your Professional subscription, and also returned your account status back to Professional.

    Please let us know if you have other questions or concerns.

    Thank you for ugrading and we apologize for your inconvenience.

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    GoGreen
    Answered on February 28, 2012 at 08:20 AM
    Thank you for the update and actions taken.
    Seems to be complicated that you need to cancel one manually, would be great if it would be cancelled automatically once upgrading. Just a thought. :)
    Kind Regards,
    Andrea
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  • Profile Image
    liyam
    Answered on February 28, 2012 at 08:39 AM

    We apologize for this, Andrea.  We currently lack the time to develop our own payment gateway system as our development team is quite busy working on with better important things to make JotForm better.  But as soon as this system is already developed, we'll surely let everyone know.

    Thank you for your support and understanding.