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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forum: Thread posts are publicly view-able on "Recent Questions" list when users reply on them

    Asked by grade4pagasa on March 22, 2016 at 05:06 AM

    JotForm team. 

    There seems to be a glitch because my replies are visible in the forum page. 

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    JotForm Support

    Answered by Charlie on March 22, 2016 at 05:13 AM

    So far I can't seem to replicate that glitch, I see this one https://www.jotform.com/answers/788405 is already displayed in the public forum because one of my colleague has already handled it. Noticed that the number of replies show "3". The 3rd reply came from my colleague.

    Now with this thread https://www.jotform.com/answers/798970, I am not sure why it still shows in your part, I presume the 6th reply post was you. May I know if it remains visible even after making multiple refresh on your web browser? And if it shows even you are logged out?

    I'll try to investigate it further to see if I can replicate the problem. Could you let us know if you are able to view on this thread once you make a reply? Thank you.

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    Answered by grade4pagasa on March 22, 2016 at 05:15 AM


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    JotForm Support

    Answered by Charlie on March 22, 2016 at 05:26 AM

    Sorry Randy, my colleague was assigned on this and made your thread visible to the forum. 

    Could you please try posting a reply again. 

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    JotForm Support

    Answered by Charlie on March 22, 2016 at 05:57 AM

    Hi Randy,

    I was able to replicate the problem, I went ahead and forwarded this to our developers. I am not quite sure if it was designed specifically to hide a thread every time a reply is received OR does it only apply on initial opening of the thread. 

    Thank you for your feedback on this.