What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why isn't my account upgraded?

    Asked by ddallas23 on March 22, 2016 at 07:06 AM

    I upgraded my account 4 days ago and it has not been upgraded!? 

    This is affecting my business substantially and I need this fixed ASAP! 


    Thank you 


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    JotForm Support

    Answered by ashwin_d on March 22, 2016 at 08:46 AM

    Hello ddallas23,

    I am sorry for the trouble caused to you.

    I was able to trace your silver monthly subscription #S-2C871630XH5221914. I have gone ahead and applied this payment to your account. You should be able to now sign in to your JotForm account and all your forms are now active.

    Thank you!