Why isn't my account upgraded?

  • ddallas23
    Asked on March 22, 2016 at 7:06 AM

    I upgraded my account 4 days ago and it has not been upgraded!? 

    This is affecting my business substantially and I need this fixed ASAP! 

     

    Thank you 

     

    Why isnt my account upgraded?  Image 1 Screenshot 20

  • Ashwin JotForm Support
    Replied on March 22, 2016 at 8:46 AM

    Hello ddallas23,

    I am sorry for the trouble caused to you.

    I was able to trace your silver monthly subscription #S-2C871630XH5221914. I have gone ahead and applied this payment to your account. You should be able to now sign in to your JotForm account and all your forms are now active.

    Thank you!