Why isn't my account upgraded?

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    Asked on March 22, 2016 at 07:06 AM

    I upgraded my account 4 days ago and it has not been upgraded!? 

    This is affecting my business substantially and I need this fixed ASAP! 


    Thank you 


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    Answered on March 22, 2016 at 08:46 AM

    Hello ddallas23,

    I am sorry for the trouble caused to you.

    I was able to trace your silver monthly subscription #S-2C871630XH5221914. I have gone ahead and applied this payment to your account. You should be able to now sign in to your JotForm account and all your forms are now active.

    Thank you!