Not receiving notification subject line

  • Profile Image
    buymorefans
    Asked on March 22, 2016 at 07:48 AM

    Hi,

     

    I am not receiving the subject lines with my notification for these 2 forms:

     

    https://eu.jotform.com//?formID=60802366094960

    https://eu.jotform.com//?formID=60803168589970

     

    How do I fix this as it is important for me to know where my visitors are coming from.

     

    ***Please don't change anything as the forms are live of a money site. Thanks **

  • Profile Image
    Jan
    Answered on March 22, 2016 at 10:00 AM

    First, I check if we have any issue on subject line with sending notifications. We don't have any issues. The subject lines are showing properly.

    I cloned your form and did a test submission, the subject line for the notifications are showing properly as well.

    I checked your mail logs and I saw 2 submissions related to the form you provided above:

     

    In the form id 60803168589970, the subject line is 
    New order from {email10} {services4} BMFsccIG

    Here's the subject line in the email notification:

    The {email10} is showing but not the {services4} because there is no element name like that in the form.

    Please try to edit your subject line to whichever you prefers. If you need any help, let us know. Thank you.