What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot See Recent Questions

    Asked by iupwritingcenter on March 22, 2016 at 09:22 AM

    I am no longer able to see my recent questions.  Does that mean they no longer exist, or are they just not available to me?  I am currently waiting to hear back on a question, so I need to know whether I should resubmit it or not.  My questions were private.  Thanks!

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    Answered by Carina on March 22, 2016 at 10:11 AM

    When you are logged in to your account, and select forum are you able to see the "My questions" button?

    If not, are you having the same result in more than one browser?

    Please try to logout and start a fresh session. After starting a fresh session please try to open the following link:

    https://www.jotform.com/answers/799890 

    Let us know if the problem persists.

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    Answered by iupwritingcenter on March 22, 2016 at 10:17 AM

    Hello,  I am able to use the 'My Questions' button.  When I click on it I can only see my public questions, though.  I was able to follow the link you gave me to get to the private question.  I've also been able to find it by looking at a public post by someone else and finding it in the 'Related Forum Questions' section, but that is very cumbersome.  Is there a way to view my private questions all gathered together like I can my public questions?  Up until recently my private and public questions all appeared when I clicked the 'My Questions' button.  Thanks!

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    Answered by Carina on March 22, 2016 at 10:32 AM

    Private questions should be listed under the My questions button. I have forwarded this situation to ur developers so they can investigate it further.

    We'll contact you as soon as we have more details. In the meantime you can use the following links to access your private threads:

    https://www.jotform.com/answers/799453-Error-Message-Oops-Reached-your-limits-#1 

    https://www.jotform.com/answers/799890-Error-Message-Oops-Reached-your-limits-#4 

    Let us know if we can assist you further.   

     

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    JotForm Support

    Answered by Charlie on March 22, 2016 at 11:31 AM

    We just received news from our back-end team that this is now fixed. You should be able to see your private threads when you click your "My Questions" button. However, private threads won't be visible in the "Recent Questions" list or in the general forum listing. Thank you for your patience and understanding on this matter.