My form is not showing a field.

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    sprzywitowski
    Asked on February 28, 2012 at 09:35 AM

    In the preview mode, the field shows up (Private Teacher's email or phone number), but when I embed the form, the field does not show on the linked form. I've cleared cache, even re-embedded the form after saving multiple times, but still it persists. 

    Thanks in advance for your help!

  • Profile Image
    mliz
    Answered on February 28, 2012 at 10:01 AM

    A ticket has already been opened and forwarded to our developers regarding this issue, it appears that the embed link http://form.jotform.com/form/20223957011  is not updated with the changes. Please use the following url http://www.jotform.com/form/20223957011 in your embed code instead.

    Thanks!

  • Profile Image
    abajan
    Answered on February 28, 2012 at 10:37 AM

    @sprzywitowski

    After making the change suggested by my colleague, can you now see the field that was missing? A few users are reporting this failure of their forms to display updates when they use the http://form.jotform.com/ version as opposed to http://www.jotform.com/.

    Looking forward to your reply.

  • Profile Image
    sprzywitowski
    Answered on February 28, 2012 at 11:13 AM

    Yes - the field now appears. I don't know if this helps your troubleshooting, but the field that was not showing has been there for weeks, it was not new.

    I appreciate your quick response! I have had two issues using JotForm and both times the support team was wonderful.

     

    Thanks

  • Profile Image
    abajan
    Answered on February 28, 2012 at 11:24 AM

    We thank you for your quick response too! :)

    And that extra bit of information about the field not showing for three weeks definitely helps us with troubleshooting this issue. To my knowledge, it shouldn't take more than a day or so for forms at the form.jotform URLs to update with changes made in the form builder. I'll pass the info on to our developers.