What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was my account disabled?

    Asked by arsin0e on March 22, 2016 at 03:12 PM

    I got an email which said that "You have currently reached the limits of your account. Your forms are disabled now." However I only have 78 submissions and your plan says that for a free account I can receive 100. I have not reached the limits and still my account was disabled. Can you please turn it back on? I am still deciding if I want to use this service moving forward.

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    JotForm Support

    Answered by Kiran on March 22, 2016 at 03:40 PM

    The account was disabled due to form view limits. Please be noted that Free subscription accounts are limited to have 1000 views. Please refer to the blog post below announcing Form view limits.



    As I check your account now, it seems that you have already upgraded your account now. I see that it is now holding Bronze subscription. 

    If you need any further assistance, please let us know. We will be happy to help.