What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why won't my PDF forms download correctly?

    Asked by ecardell on March 22, 2016 at 03:19 PM

    Hello. I am using JotForm to receive applications for a program and whenever I try to download the finished applications as a PDF the layout is messed up. In the preview of the PDF the questions are on the right and response is on the left but upon downloading the applications and previewing them the questions and responses are flipped, making it difficult to read. I have tried downloading several different applications and have the same problem each time. 

    pdf forms correctly won't JotForm problem layout preview
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    JotForm Support

    Answered by david on March 22, 2016 at 03:36 PM

    I reset the layout of your PDF and it should be displaying properly once again.  If it still is not when you create a PDF of your submissions, let us know and we will be happy to have another look.