What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I assume that your question is related to thread that you have posted two days ago: https://www.jotform.com/answers/798687
Unfortunately this issue is still not resolved. Once of our developers is assigned to that thread. Once there is any update we will inform you on that thread.
If you have any questions related to that thread, please post your reply there.