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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification E-mail: Why am I not receiving emails from my form?

    Asked by wrstaff on March 22, 2016 at 06:19 PM

    I've just created a new form and have the notification e-mail setup to send to chelsie@westernreporting.com upon submission.  When I test the notification e-mail, I received the test.  When I tested the form with a submission, no e-mail.  Can you please double check my settings and tell me what I'm missing?

    Page URL:
    https://form.jotform.com/60816221961150

    notification e-mail new form settings check and
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    JotForm Support

    Answered by Kevin_G on March 22, 2016 at 06:53 PM

    This is because your email address is in our bounce list, the reason is below: 

    550 Backend Replied [d0555265.0.411585.00-2341.883892.p02c11m001.mxlogic.net]:  5.7.1 Message rejected as spam by Conte

    I have removed it and you should receive your email notifications now, I have checked the email notification and I noticed that is properly set, however, I would like to share you this guide to keep in mind, it will help you to avoid bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You may also check and remove your email addresses from our bounce list by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If the issue still persists then you will need to whitelist our IP Addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Note: It only works if you are using our default sender email addresses noreply@jotform.com  or noreply@formresponse.com

    Please, confirm us if you are receiving your emails now.