What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Notification E-mail: Why am I not receiving emails from my form?Asked by wrstaff on March 22, 2016 at 06:19 PM
I've just created a new form and have the notification e-mail setup to send to firstname.lastname@example.org upon submission. When I test the notification e-mail, I received the test. When I tested the form with a submission, no e-mail. Can you please double check my settings and tell me what I'm missing?
This is because your email address is in our bounce list, the reason is below:
550 Backend Replied [d0555265.0.411585.00-2341.883892.p02c11m001.mxlogic.net]: 5.7.1 Message rejected as spam by Conte
I have removed it and you should receive your email notifications now, I have checked the email notification and I noticed that is properly set, however, I would like to share you this guide to keep in mind, it will help you to avoid bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
You may also check and remove your email addresses from our bounce list by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.
If the issue still persists then you will need to whitelist our IP Addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
Please, confirm us if you are receiving your emails now.