- wrstaffAsked on March 22, 2016 at 06:19 PM
I've just created a new form and have the notification e-mail setup to send to email@example.com upon submission. When I test the notification e-mail, I received the test. When I tested the form with a submission, no e-mail. Can you please double check my settings and tell me what I'm missing?Page URL:
- JotForm SupportKevin_GAnswered on March 22, 2016 at 06:53 PM
This is because your email address is in our bounce list, the reason is below:
550 Backend Replied [d0555265.0.411585.00-2341.883892.p02c11m001.mxlogic.net]: 5.7.1 Message rejected as spam by Conte
I have removed it and you should receive your email notifications now, I have checked the email notification and I noticed that is properly set, however, I would like to share you this guide to keep in mind, it will help you to avoid bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
You may also check and remove your email addresses from our bounce list by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.
If the issue still persists then you will need to whitelist our IP Addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
Please, confirm us if you are receiving your emails now.