What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why I see "Access denied" when I try to open uploaded files?Asked by JanineChen on March 22, 2016 at 06:52 PM
Our form asks for candidates to upload a resume file. When we click on the resume file link in their jotform submissions we sometimes get this error message: http://files.jotform.com/jufs/mpteng/51675108294156/334494436612250578/Education+Resume.pdfThis XML file does not appear to have any style information associated with it. The document tree is shown below.AccessDeniedAccess Denied35CAD83F08D8630EW6mGXRWhOFia7GNML0m3S+Nadru3HF/LrpP8wHRomj6IR/8gTmmHKFoJWXQfT+8TWtXZug7iML8=
I wanted to make sure that this error was called to your attention as it's happened for multiple candidates and slows down our process.
Thanks in advance for your response!
This error could occur if your submitter didn't completely uploaded his file. My suggestion is to enable multiple uploads so your users can see that they actually uploaded their files. To do that please follow:
With that option enabled, your users will see what they uploaded:
Please let me know if this worked for you and if you have any further questions.