Why I see "Access denied" when I try to open uploaded files?

  • JanineChen
    Asked on March 22, 2016 at 6:52 PM

    Hello,

    Our form asks for candidates to upload a resume file. When we click on the resume file link in their jotform submissions we sometimes get this error message: http://files.jotform.com/jufs/mpteng/51675108294156/334494436612250578/Education+Resume.pdf

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     
    AccessDenied
    Access Denied
    35CAD83F08D8630E
     
    W6mGXRWhOFia7GNML0m3S+Nadru3HF/LrpP8wHRomj6IR/8gTmmHKFoJWXQfT+8TWtXZug7iML8=
     
     

    I wanted to make sure that this error was called to your attention as it's happened for multiple candidates and slows down our process. 

    Thanks in advance for your response!

     

    Janine Chen

    Swing Education

    Page URL: http://files.jotform.com/jufs/mpteng/51675108294156/334494436612250578/Education+Resume.pdf
  • Nik_C
    Replied on March 22, 2016 at 7:12 PM

    This error could occur if your submitter didn't completely uploaded his file. My suggestion is to enable multiple uploads so your users can see that they actually uploaded their files. To do that please follow:

    Why I see Access denied when I try to open uploaded files? Image 1 Screenshot 30

    With that option enabled, your users will see what they uploaded:

    Why I see Access denied when I try to open uploaded files? Image 2 Screenshot 41

    Please let me know if this worked for you and if you have any further questions.

    Thank you!