What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SMTP configuration

    Asked by Merkategia on March 22, 2016 at 08:29 PM


    I received this email....

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 50685691501861 to noreply@jotform.com to prevent issues arising from your account.

    Please log in to your JotForm account (http://www.jotform.com) to correct your SMTP configuration.

    If you have questions, please post your questions to http://www.jotform.com/answers/ or send an email to jotformsupport@gmail.com.

    Do I have to correct something? or What should I do?


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    JotForm Support

    Answered by Chriistian on March 22, 2016 at 09:47 PM

    May I ask which form did you encounter the issue with the SMTP configuration? This would help us investigate the issue further. In the meantime, perhaps you can try re-configuring the SMTP in your form, and make sure that all the credentials correct.

    Here's a couple of guides that may help:

    How to Setup SMTP for a Form

    Send Form Emails From Your Own Email Address

    Do let us know how it goes.

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    Answered by Merkategia on March 23, 2016 at 11:30 AM
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    JotForm Support

    Answered by david on March 23, 2016 at 11:56 AM

    It looks like you are already updated your SMTP settings, are the emails still not coming through?  I checked our logs and the SMTP emails appear to be sent successfully from our end.